Demand and Capacity Tool
When your team are struggling to get through the work, the answer might be mathematical. An increase in demand is not linear — the effect is exponential. It doesn't even have to be an increase in volume. It could be a change in how demand arrives, or in the complexity of the work. The result is the same: the work starts backing up, your team start struggling, and service and motivation drop.
In service organisations you cannot easily see when work in progress starts to snag. There are no half-made products stacked around the workspace.
Using this tool, which adopts queueing theory, you can visualise the impact on your team of just a small increase in demand, or a change in how that demand arrives.
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